Welcome to the support team for GeoExtend! We are here to ensure you get the most out of our platform, from managing your first bid to completing your final job.
This quick-start guide will show you the fastest ways to get help, find answers, and track your requests.
📚 Step 1: Our Self-Service Tools (Start Here)
Have a "how-to" question? You can find answers 24/7 in our official Knowledge Base. It is packed with step-by-step guides for Bids, Jobs, Payments, and more. This is always the fastest way to get an answer!
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🔗 Search the Knowledge Base: https://help.eligeo.com
📝 Step 2: How to Contact Us (Submit a Request)
If you cannot find the answer in the Knowledge Base, please submit a request to our team via the Support & Feedback Form.
How to Access the Form:
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From the Knowledge Base: Click "More Support" or "Contact Us"
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Direct Link: https://help.eligeo.com/kb-tickets/new
💡 Before You Submit: Best Practice Guides
We have created two specific guides to help you get the fastest possible resolution or the best consideration for your ideas. Please review them before hitting submit!
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🐞 Reporting a technical issue? Read the How to Report a Bug Effectively Guide to see exactly what screenshots and details our engineers need.
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🚀 Have an idea for a new feature? Read the How to Submit Your Feedback Effectively Guide to help us understand your vision and prioritize your request.